I am running Lookout 6.0 on windows XP. I have a 500 unit license and an integrator developer license.
We had a virus attack that required us to change our virus protection software. Once we had cleaned the virus, Lookout runtime would not run without a username and password. We did not previously have to enter a username or password. Regardless of the password I enter, I see a message: "Logon failed: Lookout security file does not exist!"
Also, when I try to run Lookout, my virus software (Avast!) catches ljJARkhf.dll as a trojan virus. Is this a file used by Lookout?
I tried repairing the software from the installation CD, but that did not work. I got a message that Lookout was already installed and the repair did not run.
How can I get Lookout running again?
Thanks for your help.
