Internal Software Error CPP_API software, request code: -2147220712

[Anirudha]

Hi,

I am using USB-6009 board with Measurement Studio .NET 8.0

I get the following error everytime I try to run any or NI's or my program

=========

Internal Software Error occured in CPP_API software. Please contact National Instrument Support.

Request code: -2147220712

Status Code: -224803

=================

I am not able to pin point what caused this and everything was running fine earlier. Any suggestion?

Thanks

[Patrick_P.]

Hey,

A similar error code has popped up in DAQmx version 7.3.  It could be fixed by completely closing out the current project along with Visual Studio and then reopening them.  What versions of DAQmx and Visual Studio are you using?  You mentioned other NI example programs give the same error.  Had you tried just running one of the DAQmx examples that does not contain any Measurement Studio code?

[Anirudha]

This is what's happening . The first time I connect the USB DAC to PC, the standard windows erroe screen pops up

===========
"NI Device Monitor has encountererd a problem and needs to close. ...."
'Debug'        'Send Error Report'            'Dont Send'
=========


If I try to plug the card again, I get windows blue dealth screen.

THe Micrososft crash analysis report is as shown below.

====================

Error caused by a device driver

Thank you for sending an error report to Microsoft.

Error report summary

Error type	:	Windows stop error (A message appears on a blue screen with error code information)
Solution available?	:	No (see Next steps)
What does this error mean?	:	Windows has encountered an error from which it cannot recover and needs to restart
Cause	:	Unknown device driver
Computer symptoms	:	A message appears on a blue screen with error code information (for example: e.g. 0x0000001E, KMODE_EXCEPTION_NOT_HANDLED)
Additional steps for you to take	:	Important: Please continue to send error reports so analysts at Microsoft can study and try to correct the problem as quickly as possible

Information about this error

You received this message because a device driver installed on your computer caused the Windows operating system to stop unexpectedly. This type of error is referred to as a "stop error." A stop error requires you to restart your computer.

Next steps

We have analyzed your error report and at this time are unable to determine the exact cause of the error. However, Microsoft will continue to analyze this error report to try to determine the specific cause of the error. If we are able to find the cause and correct it, and you encounter the same problem, you will receive an updated response that includes instructions for resolving the problem.

===========================

I did try to reinstall the device drivers and also Measurement Studio, but its not working. I cant even try any DAQmx examples because my compter does not accept the card itself.

Please help.

Thanks.

[McKala[DE]]

Hello Anirudha,


What version of the driver are you using? When you reinstalled the driver, did you reinstall from a fresh version download the latest version from the website?  If not, I would recommend downloading the latest version from the internet and starting with a fresh copy of the driver. You can download the latest version here.

If you still have problems after reinstalling, please send an email to NI customer support.

Thanks!