0xC0000005 Access Violation when starting MAX software

[chadmac]

Hi All,

I have just installed the PCI-7344 controller and the Measurement & Automation Explorer software (NI-Motion 7.0).  When I first start the MAX software I immediately get a 0xC0000005 access violation error from Windows. 

Has anyone else experienced this issue?  If so, what was the eventual solution?  I have tried reinstalling the drivers and software (both from the install CD and from ni.com) and the device manager in Windows states that the 7344 is working properly. 

For reference I am running:

    Windows XP (SP2)

    Pentium 4 (2.26 GHz)

    512 MB RAM

Any help would be appreciated.  This is somewhat time critical as well, as I need to have the install complete by the end of the week.

Thanks,

Chad

[s_a_s]

Chad,

The 0xC0000005 error as reported by Windows is a generic error that often hard to track.  In this case I'm working under the assumption that there has been a problem with the installation somewhere.   However, did MAX work properly before you installed NI-Motion, or was the installation of NI-Motion the first program you have on your system to interface with MAX? Since you have tried a number of times to repair the installation by a simple reinstall with no success, I would recommend trying this method:

1. Shut down the system and physically remove the PCI-7344 from the system (important to remove resource locks).
2. Restart and uninstall NI-Motion and Measurement & Automation Explorer (MAX) using the Add/Remove Programs Applet in the Control Panel.
3. Restart and reinstall the drivers for NI-Motion - this will also add MAX.
4. Shut down and physically reinstall the card.

This fixes the problem in 90% of cases similar to this, but there could be other causes such as something related to your system (eg BIOS revision).

Let me know how this works for you.

[chadmac]

Good Day,

That appeared to do the trick.  MAX wasn't previously installed, but there were some previously installed DAQ drivers that wanted to interface with MAX once it was installed.  I think this must have created a conflict somewhere, so I removed MAX and all dependent software for the DAQ and did a full reinstall of NI-Motion.  MAX starts up fine now and the PCI-7344 initializes correctly.  Now time to tackle the MID servo drive....

Thanks a lot,

Chad

[s_a_s]

Happy to hear it works!