Controlling PI C-865 via USB

[ceties]

Hello,
I am controlling movement of PI M-665 via PI C-865. Everything works fine when connected via RS232 but I also wanted to try USB communication. I simply connected the device by appropriate cable and then appeared attached message. I tried to install USB-Serial virtual driver from PI CD that came with the device but without any success. The name of device mentioned in the message seems to me really weird - PI C 857.10 Encoder Trigger Box. What’s that? I didn’t find any information on internet. I also downloaded the latest USB-Serial driver by same company as the one provided on the CD. But this didn’t help as well.

Did somebody face same problem?

[Jochen]

Ceties,

as these questions are directly related to devices from Physikinstrumente I would suggest to contact this company, as chances are quite low that someone in the NI forums knows the answers.

Best regards,

Jochen Klier
National Instruments Germany

[ceties]

I almost forgot to mention the final solution. It might help one day somebody.
As suggested I contacted the company and they solved the problem very quickly and willingly. The FTDI USB to serial converter-chip in the motion controller was programmed wrong with the Product ID and identification string for the C-857.10. They sent us different .inf file that solved the problem.

Now everything works fine