6009 LED on steadily and not responding

[psantangeli]

I have a number of NI6009's, that I am using for prototyping.

One of them recently seemed to fail on me. I'm running nidaqmxbase under redhat. A 6009 that has worked fine for some weeks all of a sudden is just showing a solid LED, and is not showing up with lsdaq (or my own software). It also does not show up under windows in the Device manager , or to the NI DriverSelector app.

I tried swapping in a different 6009 after loading the mxbase driver onto it, and that works fine.

Could it have become corrupted somehow? Is there a way to reset the Flash when it doesn't even show up under windows? How can I tell if it is actually broken?

Pete

[Neal M]

Hello Pete,

Welcome to the NI forums!  The behaivior you are discribing seems to indicate the device needs repair.  The only things I can think of that you have not already done are:

1) Unplug the device and the connector panels and let the device rest for 5-10 min.  This would reset the internal fuse on the device.  Since the LED is lit however, this most likely is not the issue.

2)  Try another computer/USB port.  This would eliminate any chance its the operating system.  This too is not likely since the same type of device works in place of this one.

I tried looking up the LED behaivior in the documentation for the 600x devices, however the table that shows the LED status is incorrect. After talking to R&D,  the issue may be (as you suspect) with the Flash or some other issue with the hardware, but there is not a way for you to reset it.  You can request an RMA of the device by going to www.ni.com/contact and requesting phone support.

[arielmedina61]

Hi, Pete.

I have the same problem in a usb 6009. When I try to connect the device to any PC a solid led lights.
Is possible repair it? I think that is more expesive the shipping that a new one.(Argentina)
I would to know if a usb port can damage a NI device. (Maybe plug and unplug)

Thaks,

Ariel

[Neal M]

Hello Ariel,

The solid LED does not necessarily mean that the device is malfunctioning.  The reason that I suspected that Pete's device may have been was because he had other devices that worked correctly on the same computer.  His also had previously worked and then suddenly stopped.  That told me that he had the correct driver installed (and working).

A solid LED on your device is just indicating that the device is being powered, but it has not been initialized yet (reference the 6009 User Manual page 12).  The most common reason for this is that the device's driver, NI-DAQmx has not been installed on the computer.  If you have not installed the driver,  there are two ways to get it.  1)  Use the driver CD that came with your device and 2) Download it from our website here.  This driver is for Windows operating systems.  For other supported operating systems (like Pete's), you need to use NI-DAQmx Base like here for Mac and here for Linux.

If you still cannot get your device working correctly, either post back here and I can help you or contact NI directly.

[arielmedina61]

Hello Neal M,

Thank you for your reply.

I still cannot get my device working correctly.

In fact, I´ve installed driver NIDAQmx 8.7 and MAX. Then I plug the device and the solid led is there....permanet:(smileysad):

WinXP do not invite to get any driver!

I hope your advice!

Thank you

Ariel

 

[Neal M]

Ariel,

This could be just that windows (or MAX) is not recognizing the device.  We may be able to point it to the driver ourselves.  Does your device show up in Measurement and Automation Explorer (MAX)?  It should be listed in the tree on the left under My System»Devices and Interfaces»NI-DAQmx Devices.  It should show up as a green icon with "USB-6009" next to it.

If it is not listed here, then the next place to look is in the Windows Device Manager.  You can get to this by right clicking on My Computer and selecting the Hardware tab.  Device manager should be a button near the top of the tab. Your USB-6009 should be listed under Data Acquisition Devices.  If it is not here, then look for a unrecognized device (it should appear with a yellow question mark next to it).  If it is listed like this, you should be able to right click on it and point it to the correct device.  I dont remember exactly how to do this from here, but I know you can.

If your device is showing up correctly in Device Manager, but not in MAX, then take a look at this KnowledgeBase.  It could be the root of your problem.

If you do not have administrative access to the computer, you may not be able to do the above steps, so make sure you do.

Please give these suggestions a try.  If they do not work,  it may be helpful if you posted screenshots of MAX and Device Manager just to be sure. 

[arielmedina61]

Hi, Neal M

Neither device manager nor MAX can show the device.

Ariel

[Neal M]

Ariel,

I cannot tell from your picture, but I assume that there are no unrecognized devices at the bottom of your device manager list.  If this is the case, then the next step is to contact us (National Instruments) directly.  The person you talk to can do some last troubleshooting and help you from there.  The best way to do that is to go to www.ni.com/contact and request support.