Sorry, typed to fast.
NI-DAQ is the drivers for all of the hardware.
MAX gets installed at the same time (?) as NI-DAQ and allows you to configure the hardware. THis brings me to a question that I failed to ask.
Did you do a "Refresh" once you opened MAX?
Depending on how MAX is set-up it may not have been refreshed after the borad was installed.
Recently, my experience with getting NI hardware to show up has been pretty good.
If the above does not work, you may want to call NI because the board may be bad.
Ben