Hello,
We have a USB-6218 device that connects to a labview application. It has done so successfully on other computers in the past.
On our new, Windows 10 x64 bit computer, the device is not recognized in the labview application. It is recognized in NI MAX; what is peculiar is that it is recognized with a black, generic USB icon (see image below) whereas normally it is recognized with a green computer chip icon (see image below).
We have tried the following troubleshooting steps:
Different USB Cable
Different USB Port
Running a self test (device seems to be working fine)
Reseting Configuration Data
Manually verifying correct FTDI D2xx drivers for the computer's USB port
NI Max version 14.0. Any further troubleshooting steps would be appreciated. Thank you.
