cDAQ 9172 USB is not recognized after PC power is cycled

[sfm_dsi]

The 9172 is plugged in, the power applied to the 9172, the PC recognizes the 9172, MAX setup is done with all module recognized.

If the PC power is cycled, windows restarts, the active LED is amber the ready LED is off and the 9172 is no longer recognized until the power to it is cycled or the USB cable is unplugged then plugged in again.  If windows is restarted, PC power is not cycled, then the ready LED is amber and the active LED is off.  The windows does not recognize the 9172 until the 9172 power is cycled or the USB cable is unplugged then plugged in again.  Device Manager does not show the National Instruments icon until the steps to get the 9172 recognized are done.  Otherwise Device manager shows unknown device under the USB connections.  I have searched the Knowledge Base and Discussion Forum.  This prompted upgrading from DAQmx 8.6 to 8.8 however without success

DAQmx - 8.8.0f2  MAX - 4.5.0.4952  Device Monitor - 1.4  Windows XP SP3   PC-HPxw4600. 

Thank you in advance.

[Chris_W.]

I have seen this a couple of other times. This issue is something specific to your HP PC. If you disable and then enable the USB 2.0 host controller it should show up again. Here is a knowledgebase article that shows how to do this for a workaround.

Chris W

[sfm_dsi]

Thank you for your response.  Since this is going to a customer and not in-house use, reinstalling the hardware each time is not an option.  I reviewed the possible chip sets and searched for a USB plug in card that had an acceptable chip set.  The Belkin USB 2.0 3-Port PCI card has the NEC chip set and worked for windows restart and for power cycle.  This is not the cheapest card out there but it fixed the problem.  I am still interested in seeing NI get the USB hardware to work with any chip set since the selection of the PC host is not always up to me or for NI to release a document stating what chip sets work with what USB hardware and have this document available from the online catalog page and/or on the online specification page. 

[stilly32]

Unfortunately it is not as simple as just the chipset. My Dell T3400 has the same Intel X38 Express Chipset (with the ICH9 USB controller) as the HP xw4600 but I don't have a problem with power cycles. We have a CAR filed for this but cannot reproduce it in house and so we can't troubleshoot it. If we are able to find something I will post back here.

Thanks, 

Andrew S

MIO Product Support Engineer

National Insturments

[mpapproth]

I have exactly the same problem here with this cDAQ on a HP dc7800 mini-tower PC.

This is quite a nuisance, because after each reboot, the "untrained" user starts a test and then everything fails due to the "missing" cDAQ.

I cannot believe that this is a PC side problem as this cDAQ is the only USB device having problems.

Please NI do something about this !

[Chris_W.]

Hello,

We have had multiple reports of this so far with HP PCs, but have been unsuccessful with reproducing the issue. We are actively trying to reproduce the issue so that we can take corrective actions to fix the problem. Sorry for the inconvenience.

Chris W

[hadamaard]

Hello,

any news about these inconvenients? 

I have the same problem with PC HP dc5800 Win XP SP3 NIDAQ 8.8

thanks

[Chris_W.]

Hello,

Unfortunately the issue is yet to be resolved. We currently have an open Corrective Action Request (102633) that is dedicated to rectifying this situation. You can check to see if this issue has been resolved in the NI-DAQmx readme file. When this CAR has been resolved and closed for a driver release you should be able to find this in the readme section labled Fixed Issues with the CAR ID listed. Check for the newest versions of NI-DAQmx at THIS LINK.

Chris W

[CWolf]

This CAR was fixed in DAQmx 9.0.1.  Anyone experiencing this issue can upgrade to the lastest version of the drivers here. 

-Christina

[sfm-dss]

I originally posted this last year and following the discussion saw that a new version of NI-DAQ would fix this problem.  So here it is about one year later and I am duplicating the system, HP xw4600 workstation with Intel ICH9 USB chip set.  I started with the MAX/NI-DAQ that shipped with the cDAQ-9172 and found the same problem, not recognized after PC power is cycled.  Found the old message and since the NI-DAq version was 9.0.0f0, decided to update to the newest by downloading from NI.  Now the NI-DAQ version is 9.1.0f0, beyond 9.0.1 as noted, I would expect the power cycle to not be an issue.  HOWEVER, I have the exact problem as before.  The cDAQ-9172 is not recognized after a power cycle and only after cycling power to the cdaq-9172 is it recognized.  Is the Belkin card still the only fix for this xw4600? 

Labview 2009 - MAX v4.6.2.49152 - NI-DAQmx 9.1.0f0 - DeviceMonitor - 1.8