Startup error message while starting up Windows after installing NI Circuit Design Suite 10

[AlexandreV]

Hi.

I recentely acquired NI Circuit Design Suite Student Edition v10.

After installing it on my computer I began receiving the following error message everytime I booted up Windows.

Faulting application nidmsrv.exe, version 4.7.1.8, faulting module unknown, version 0.0.0.0, fault address 0x007fc66f.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

I checked the Windows logs and found other error messages when the system booted:

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date:  12-01-2008
Time:  13:17:54
User:  N/A
Computer: THINKPADT30
Description:
Faulting application nidmsrv.exe, version 4.7.1.8, faulting module unknown, version 0.0.0.0, fault address 0x007fc66f.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 6e 69 64   ure  nid
0018: 6d 73 72 76 2e 65 78 65   msrv.exe
0020: 20 34 2e 37 2e 31 2e 38    4.7.1.8
0028: 20 69 6e 20 75 6e 6b 6e    in unkn
0030: 6f 77 6e 20 30 2e 30 2e   own 0.0.
0038: 30 2e 30 20 61 74 20 6f   0.0 at o
0040: 66 66 73 65 74 20 30 30   ffset 00
0048: 37 66 63 36 36 66         7fc66f 

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1004
Date:  12-01-2008
Time:  13:18:51
User:  N/A
Computer: THINKPADT30
Description:
Faulting application nidmsrv.exe, version 4.7.1.8, faulting module unknown, version 0.0.0.0, fault address 0x007fc66f.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 6e 69 64   ure  nid
0018: 6d 73 72 76 2e 65 78 65   msrv.exe
0020: 20 34 2e 37 2e 31 2e 38    4.7.1.8
0028: 20 69 6e 20 75 6e 6b 6e    in unkn
0030: 6f 77 6e 20 30 2e 30 2e   own 0.0.
0038: 30 2e 30 20 61 74 20 6f   0.0 at o
0040: 66 66 73 65 74 20 30 30   ffset 00
0048: 37 66 63 36 36 66         7fc66f 

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1001
Date:  12-01-2008
Time:  13:21:33
User:  N/A
Computer: THINKPADT30
Description:
Fault bucket 619997672.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20   Bucket:
0008: 36 31 39 39 39 37 36 37   61999767
0010: 32 0d 0a                  2..    

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7034
Date:  12-01-2008
Time:  13:18:12
User:  N/A
Computer: THINKPADT30
Description:
The National Instruments Domain Service service terminated unexpectedly.  It has done this 1 time(s).

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

I checked the forums at NI and found a similar problem with a computer with Windows Vista installed. I have Windows XP Professional installed on the computer, but tried the update through the self updating feature of the NI software.

After the update the problem remains exactly the same.

To find out more about the error, I checked several Windows properties to identify the cause of the problem. One thing I found was on the Services control, under Administrative Tools. After the error message during boot, the services window shows up 2 services whose status is "Stopping" and the startup type is "Automatic". This services are:

• Lookout Citadel Driver
• National Instruments Time Sincronization

I'm using an IBM ThinkPad T30 (Type 2366-BG1) with Windows XP Professional with 768Mb of memory, 80GB HDD.

Can anyone give me some hints on this matter?

Thank you in advance.

[Fernando_D]

Hello AlexandreV,

Here is a suggestion:

• Uninstall Multisim. Reboot PC.
• Manually delete the following directory: C:\Program Files\National Instruments\Circuit Design Suite 10.0
• Reboot PC.
• Make sure you have the latest Multisim release (10.0.1). You can download it at: http://joule.ni.com/nidu/cds/view/p/id/932/lang/en
• Make sure you have the latest Windows updates.
• Install Multisim, activate it using your serial number.

Let me know how it works.

Message Edited by Fernando DZ on 01-21-2008 03:57 PM

[AlexandreV]

Good morning.

I tried the steps suggested but the problem remained. I then decided to try some aditional steps and apparently the problem is solved. I describe the steps I took bellow.

The problem was related to my antivirus / firewall solution, Panda Antivirus + Antispyware 2007.

1. I changed the previously mentioned Windows services startup to "Manual" instead of "Automatic".
2. Rebooted the computer.
3. Opened the services control in Administrative Tools.
4. Selected the first service "Citadel..." and pressed the "Start" button.
5. After a few seconds, the firewall solution presented a window stating that the program was attempting to access the internet (or my LAN). I selected "Always allow".
6. I repeated this step for all the others NI services. Some produced the same feedback, others didn't.
7. Changed the startup type of the services to the values I had written down before.
8. Rebooted the computer and everything worked fine.

It seems my firewall solution is unable to cope with a program trying to access the Internet (or network) before a user logs in.

Thank you for your support.

Best regards,
Alexandre Ventura

Message Edited by AlexandreV on 01-25-2008 04:56 AM