Multisim and Ultiboard

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invisible component

I am going mad! please help.
i am using Multisim 10 and have a wieird problem. I have tried to place a component and once placed it seem to be invisibe.
I tried to check against the properties of a visible placed component, could not see any difference and cancelled the properities box--low and behold THAT had become invisible and the only way to get it back was use the undoo function
 
any ideas?
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Message 1 of 4
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Post your circuit... most likely there is a Variant conflict... but is hard to tell without looking at the circuit. Components become grayed-out (not invisible) when they are in a non-active Variant. Or is the component completely invisible?...
Nestor
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Thanks foryour reply
Greyed out - but I have given up with it and started again , however perhaps you you can help with something else.
I have copied a connector from the master ultiboard Databaes to the User database and modified it and saved so I know it is there.
When I try to change a Multisim component to use the new footprint the new footprint is nowhere to be seen. How do i make sure that Mulitisim updates the footprint database?
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Step 10 of this tutorial shows you how.
Nestor
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