no menu bar in Ultiboard and Multisim

[stressed_user]

Hi,

A while ago I had problems on my computer and had to remove the circuit design suite.

It was very difficult and I had to use MSIblast to remove everything. and clean the registry.

Af few days ago,I installed NI ultiboard and Multisim 10 on my home computer (and upgraded to 10.0.1)

and now I use the evaluation time (currently 26 days) before I activate my product (waiting until it works well)

There is no license problem.

When I start the program, it takes quite some time t start (normal) but I only get a window, nothing more, no menu-bar...

The program seems to run well, I can use the F1 button, it is not crashed.

I also get no fault-messages while starting.

I added a screenshot (well, there's nothing to see)

Can anybody tell me what's going wrong?

By the way, I installed the program on the D-disk, not C, but I guess that shouldn't be a problem

Thanks

Johan

[lacy]

Nestor will have to tackle this one, but I seem to recall a problem installing Multisim to another drive other than the C: Drive. I belive it had to do with the Temp folder, but I am not exactly sure about this information. I recall reading a similar post from another user.

Maybe you could try to re-installing to the C: drive and see if that does cure the problem. This all aI know on this subject.

I hope maybe this might help you.

[stressed_user]

Thanks Iacy,

I removed the NI software and reinstalled everyting on the C-disk...

But it didn't help, I still get no menu-bar at all... my evaluation license is now at 23 days 🙂

I hope Nestor can give me some advice...

Johan

[stressed_user]

Nestor, Iacy,

I just tried to activate Ultiboad online, using my serial numbers, and guess what....

I now can use Ultiboard, it works fine, all menu's are there, I can open my files.

Strange that in evaluation modus it would not do anything, even if I still had 23 days to go...

So I tried the same trick with Multisim, but that did not work yet.

I got my activation codes online as well as via mail, the code I get does not activate the product.

The computer code and activation code would not match...

Johan

[stressed_user]

Hi? me again... 🙂

I finally got through all of it.

Multisim and Ultiboard are both running.

Here's what I did:

-I removed the program through the windwos procedure

-Then removed all NI program folders

-There was a folder on the D disk that seemed to contain the licenses, even after my previous installation on the C disk

-Then removed all NI data from the registry.

-The used the original version 10 CD and installed it

At that moment both Multisim and Ultiboard worked

-Than tried to update:

The update utility got updated first.

Then a huge patch (290 Megs) got downloaded.

I did not install that, I interupted and ran it manually:

I had two patches downloaded, a smal one, upgrade to version 10.0.267

another large one was an upgarde to version 10.0.1

I installed the first one , that went fine, even though the language for the upgrade was German instead of English

I will not install the version 10.0.1 , this seems to be a whole new installation and it asks for my serial number codes again...?

By the way, which is the latest version? 10.0.267 seems a higher version than the 10.0.1... or not?

After updating to the 10.0.267 version I tried the update utility once more, and it would download the 10.0.1 version for some 280 Megs

Should I install that one or not?

I hope my story will help other people hanving troubles with installing and licences...

Johan

[lacy]

To answer one question, the latest version  is 10.0.1 with a bulid number of 343 (This is listed in the help "About Multisim" section as 10.0.343)  I would recommend installing the latest version as there have been a bunch of thing that were updated since 297.  There may have been an easier way to do what you did, but that is something Nestor is more familiar with than I am and the NI team would have address it.

I would try to install 10.0.1 and if yom have any trouble let the forum know and eventually one of the NI Team will assist you. I will try to help if I can.

I hope that I have been of some assistance, but I only can help when I am familiar with the subject matter.

Message Edited by lacy on 11-19-2007 05:51 PM

[stressed_user]

Hi,

I heard the main difference of the 10.0.1 was Vista support... and that would be the reason why the "patch" is an incredible 280 Megabytes large...

Since I am running on XP and Win2K, and I'll probably not install Vista in the next 5 years or so... 🙂

I'll wait and see...

thanks to all !!

Johan

[nestor-sg]

Johan,

Vista was the flag feature for the 10.0.1 release (build 10.0.343), however it fixes about 170 things. It was a major maintenance update that we needed to create a full installer for it, especially for the Vista support.

If you want to see a list of the things that were fixed, here is the link:
http://ftp.ni.com/support/softlib/Circuit_Design_Suite/10.0/10.0.1/readme_eng.html#bug_fixes

You can install 10.0.1 on top of any current installation that you have.

[stressed_user]

Iacy, Nestor,

Yesterday I installed the 10.0.1 version without problems on the home PC.... I had to redo the license, but that went well...

I'll try to do the same on my office PC, hope that works as good, I'll let you know...

Afterwards I did antother 'check for updates'... that program seems to stop responding if the inernet is not available...

I had to stop it by hand in the task-manager...

best regards

Johan