03-30-2016 06:30 AM
I am new to this group and only downloaded the tool kit yesterday. Previously I have been using the SAPHIR tool and had no real difficulty until a new download and started getting errors from this purchased tool. Unfortunatly the support for thier tool is dismal and it was suggested that I give this tool a try. My setup is simply reading the temperature back from 15 Watlow EZ-Zone PMs, changing thier setpoints and turning them on or off. Yesterday I started writting a driver using this tool kit that only read the temperature back using the slave suite which did not work at all. When switching to the master suite I did get a resopnce but the temperature data was on the order of 9.23 e +144. After close examination and looking through the literature I can not see anything obvious in my code that would cause an issue. I have attached the code for anyone that wishes to view it. If anyone can provide me with a possible reason for my problems using this tool it would be greatly appreaciated since I have ran out of ideas.
03-30-2016 09:09 AM
hello how are you, you should first check what the records from which will read the data in the controller usually are Read Holding Registers (FC = 03), check your Watlow technical team sheet
03-30-2016 09:48 AM
Hello teslac,
As part of the SAPHIR toolkit support team, I'm really disappointed to read that "our support for this toolkit is dismal". I've gone through the different request for a watlow communication and only find issues related to a possible communication issue not related to our tool.
I'll be happy to know what you are considering as a lake of support in order to improve it in the future.
I look forward to hearing from you and want you to be sure that we ever do our best to ensure the success of your project with our tools.
Regards,
03-30-2016 09:52 AM
RE: Dismal is a bit strong but the issue is with a 6200 error. Each time I have contacted support regarding this the answer has been this is due to noise. I know this is not the case and I have not been given another explaination.
03-30-2016 10:59 AM
Glad to see that dismal is a bit strong ![]()
In the meantime, we've been contacted by NI AE concerning your issue. He gives us details that we were not aware of. We could probably continue the discussion through a more personal e-mail way in order to not bore the reader of this group ?
Olivier
03-30-2016 11:13 AM
RE: You are welcome to contact me at: dwight.l.duncan@nasa.gov