Error Updating NIPM and any other NI software

[Simone_Barozzi]

Attempting to update NIPM, this error occurred:

     An error occurred while upgrading from package 'ni-package-manager-deployment-support (21.8.0.49275-0+f123)' to

     'ni-package-manager- deployment-support (23.0.0.49276-0+f124)'.

I found in the forum how to enable MSI logging and I did it.

I tried again to update NIPM but occurs still the same error.

Then I tried to install it using the offline installer, and again the same error occurs.

The issue it's quite annoying because I cannot install updates of other software too.

NIPM tries always to updates itself before updating other software.

I looked in the forum and in the KB but I didn't find any help on this specific issue so I'm asking for help, if anyone had the same problem and was able to solve it.

In the various attempts I thought of removing NIPM and installing it again. But NI warns against it, and even in this forum it is always suggested to remove all other NI software first and only then remove NIPM.

I have so many things in my computer that uninstalling everything will require days of work, so I'll do it only if it's the only available solution.

My OS is Windows 10 Enterprise version 22H2 (64-bit)

Current NIPM version is 21.8.0 and I want to update it to 23.0.0 (2023 Q1).

Here attached the error image and the Log folder with MSI logs.

Thanks 

Simone

[WesW · Accepted solution]

The NIPM MSI error logs (thanks for grabbing those!) is indicating MSI error 1618, which is "Another installation is already in progress". This isn't related to NIPM, and indicates that either another install is really running in the background OR that the Windows Installer Engine on that system is in a bad state. Regardless, I think you'll find that all MSI-based installers would fail.

Here are some guides on how to fix this Windows issue: one, two

In general, if a reboot doesn't fix it, then using Task Manager to find another instance is the next step, then finally removing the InProgress registry key. Running the Microsoft scan and checking the state of the Windows Installer service are other ideas, as well.

[Simone_Barozzi]

Thanks WesW.

It was exactly that. I just finished to fight with it 😁

I didn't notice that a different application, VIPM, was trying to install an update, but the endpoint protection used by my company was blocking it, but I didn't see it.

Only opening Task Manager I saw VIPM update and the "endpoint service monitoring unwanted changes" that was consuming memory and CPU so with your help it was easy.

I made a double check trying to uninstall VIPM, and even that was not possible because "another installation was in progress" as you wrote.

I killed all possible task of updates of VIPM, then I uninstalled it because I don't need it, then everything was back to normal and I was able to update NIPM, and all other software I needed.

Thanks again

Simone