By the way, the Symbol customer support isn't giving you very good information. Serial settings, such as Baud/Data bits/etc. just need to match between the communication software and the device. In most cases, this means that the device, not the software, determines the settings (since pretty much all serial communication software allows you to easily configure the settings). Therefore, there are definitely no NI reccomended settings.
The device might work for you, but you need to write some code to communicate with it. Depending on the complexity of the task and the command set of the device this might be really easy, or very hard.
Regards,
Ryan K.