Why do I a -18360 error in teststand 3.0

[Ray_M]

I get the following message when I double click on a sequence file in explorer. Could not open the sequence file(s) sepcifice by the command line. Error Code: -18360, User does not have required Privilege. If I start Teststand all menu items except login and exit are grayed out. If I select login I don't get a login dialog box. It used to work fine and I don't know what I did. Ray

[Brandon_V]

Ray,

I was able to find another documented case of this same thing happening. There is no documentation on exactly what causes this problem, but another user had this same problem. To fix the problem he uninstalled all NI software and made sure all folders were removed and then reinstalled. I realize this is a pretty big thing to have to do but it seems to fix the problem. I am not sure if maybe a configuration file has been corrupted, or if there is some other reason for this problem, but in the past this has been the only seen solution.

Brandon Vasquez
Applications Engineer
National Instruments

[Ray_M]

I unistalled teststand and removed its folders, then reinstalled, but that didn't fix the problem. I do have LabView and CVI installed so I guess I'll have to uninstall those to.



Ray

[GiangV]

Hi,

Is there any new solution to this? I have same problem and don't want to reinstall all the NI software because I can lose all the components and cofiguration.

Thanks in advance

[RayFarmer]

You could try deleting the Users.ini file in CFG folder then launch the TestStand SeqEditor. The file should be rebuilt with the default users and priviledges.

[GiangV]

Hi Ray,

Thank you for the prompt answer. It did not help either but maybe it depends on I'm using TestStand 3.5. Anyway I will try to describe what happened.

I checked the box "Check User Privileges" under Station Options->User Manager and  after that when I open Teststand Sequence editor it opens but all functionalities are grayed out. If I open some sequence it shows error code "-18360. User does not have required privilege".

I have TestStand installed on other computer and there I can check and uncheck "Check User Privileges " without any problems. The difference is when I start TestStand on the other computer TestStand shows up a login dialog and the first one does not.

Since I have done this on the other computer without problems I thought this will not be a problem either but now it cause me problem out of proportion.

Hope you or anyone can help me.

Thanks in advance

Giang

[RayFarmer]

you might want to check the other cfg files in the cfg folder and make sure they are not empty (ie 0 in size). If they are delete them and then launch TestStand SeqEditor.

[RayFarmer]

Is your Users.ini file located in the default location or are you setup to look in a different folder, because this looks like either your teststand administrator settings have changed or you haven't got an administrator type user defined.

[GiangV]

Hi Ray,

Yes the users.ini file was in default location, it seems that not only the users.ini is the issue here. Anyway I have replaced "Component" catalog from the other computer and and it works,  of course some files from this catalog will be missing but I just need to copy from the old "Componet" catalog.

Thank you for helping me.

Best Regards,

Giang

[dug9000]

You might have overridden the loginlogout callback in your frontendcallbacks.seq file in the TestStand Components\User\Callbacks\FrontEnd directory. If you overroad the callback you will not get the login dialog and thus will not be able to authenticate as one of the users.

Hope this helps explain what you are seeing.

-Doug