system level exception

[paulmw]

We are having an issue with TestStand 4.0 generating an error from the frontendcallback.seq.  The current problem doesn't let us login so we can not do anything with TS.  We have uninstalled TestStand a few time and also deleated the whole TestStand directory and reinstalled and the problem still doesn't go away.  Also, TS is lock and will not close without using the task manager.

Does anyone have any suggestions to fix this?

See attached .doc for a picture...

Paul

[TSJim]

Do you have TestStand 2.0 installed on the system? If yes, look at the TestStand Readme.html document - it describes the problem and solution. To summarize: To restore the TestStand 4.0 installation after failing to install TestStand 2.0.1, you must perform a repair operation on the LabWindows/CVI RTE by using the National Instruments Software maintenance utility located in Add/Remove Programs in the Windows Control Panel and then use the TestStand Version Selector application to reselect TestStand 4.0 as the active version.

Jim C.


Message Edited by TStester on 11-16-2007 01:02 PM

[paulmw]

Five Stars!

The Labwindows/CVI Runtime Engine got corrupted somehow.  Running the repare on the runtime engine fixed our problem.

Please note, we were not using TestStand 2.0 in any way and did not/never had it installed on the machine(TS 4.0 only).  We are not sure how the CVI runtime engine got corrupted but we were receiving some "new" files for an operator interface that was copying over new files for TestStand's \cfg directory.  That when the problem started to happen.

In either case the solution provided was the fix. Thanks