12-29-2020 01:31 AM
Hi, myself Kalyan from ii-vi incorporated. We are calibrating NI PXle 4140 SMU module, to adjust the out of tolerance value we need to unlock the instrument. as per manufacturer the calibration document mentioned the unlock password is "NI" but this is not working for the practice. we also tried all the possibilities of lower and upper cases with the given password. Could you please help to unlock the instrument or resetting the password.
Note: we do not know the current password the last calibration engineer had changed it. it was calibration by NI China team.
Thanks
Kalyan V
II-VI Incorporated
Hyderabad, India
kalyan.vennu@ii-vi.com
12-31-2020 12:39 PM
I think it would be best to raise a support request to NI at https://sine.ni.com/srm/app/getassistance
There could be other forum members who could guide you but if you are in a time crunch, then contacting NI is the way to go, you could even call NI Bangalore for support.