PXI 5441 no response

[Luis STC]

I have a PXI 5441 that it was working on the costumer chassis but in my chassis is not working

max will not recognize it but computer install driver correctly

we took it back and it ios working fine

any sugesstions

by the way i have a PXI1000B chassis conected with a MIX card

[Andrew.M]

Hi Luis,

What version PXI Platform Services do you have installed? Is your chassis able to recognize any other cards? Which driver did you install?

Regards,

[Luis STC]

I have the NI PXI-8331 (MXI-4)

all other cards work fine this is the second one that did not work

on the version of the driver for PXI-5441 i dont know which one it is since the card is not recognice by the chassis

the first time i connected the card a diver instaled automaticly but it didnt work i have try to change the card from slot to slot but not luke

is there a newer driver for the card that i can install because the card worke fine on the other system

thanks

luis

[Andrew.M]

Hi Luis,

Thank you for the update. My first thought is that it could be a problem with your PXI Platform Services driver, or you could be missing this driver. You can find information about which drivers you have installed on your computer in MAX by clicking the drop down next to software. The most important drivers for your system are NI PXI Platform Services, NI-FGEN, and NI-DAQmx. Seeing as you are having problems finding your PXI-5441, I would recommend downloading the newest versions of PXI Platform Services and NI-FGEN from ni.com/drivers. You can find PXI-Platform Services here: http://joule.ni.com/nidu/cds/view/p/id/2084/lang/en, and NI-FGEN driver you can find that here: http://joule.ni.com/nidu/cds/view/p/id/2265/lang/en. Also, it could be a problem with your MXI-4 setup. You can find some troubleshooting steps for MXI-4 in the following KnowledgeBase article: http://digital.ni.com/public.nsf/allkb/484F81E6570AD803862569ED007AAA41?OpenDocument. Let me know how these troubleshooting steps turn out.

Regards,