PXIE 8381 not working

[Jianhongg]

Hi,

I am facing a problem that PC boot stuck in bios self-check when connected a PXIE chassis with PXIE-8381.

The whole setup is PXIE-1078 chassis, PXIE-8381 MXI-E remote control module and PCIE-8381.

From the debug led on motherboard of PC, it shows the DRAM problem.

So I tried the MXI-Express BIOS Compatibility Software. Still there is nothing found in Windows Device Manager or MAX.

From the event viewer of Windows, there are a lot of events named nipcibrd, nipxirfk and nipximxk.

1. event ID 12384, nipximxk, Failed to enable Idt8091\PCIe-8381, status = -52006

2. event ID 12416, nixirfk, MXIe BIOS Compatibility Software has found a configuration that is currently not supported per our licensing terms and conditions. To use the default configuration set up by your BIOS, disable BIOS Compatibility Mode on your National Instruments MXI host interface(s). See the documentation for your MXI interface(s) for details. If you need more information or help on this error, contact National Instruments. status = 0

3. event ID 8198, nipcibrd,  Found an unknown bridge with advanced resource distribution enabled. (9,0,0) status = 0

As shown in the picture and log uploaded.

Thanks,

Gu

[Jianhongg]

By the way my motherboard is MSI Z590i Unify with latest BIOS, which is running Windows 10 21H2 19044.1288.

[Robert__R]

Can you verify that you have the latest PXI Platform Services? There were some recent changes to the PCIe-8381 that might cause this (what is the part number on the PCIe-8381?).

- Robert

[Jianhongg]

Hi, Robert,

Yes, the PXI Platform Services version is 21.8. And the part number of PCIE 8381 is 153094A-01L. I can find the PCIE 8381 in MAX.

Thanks,

Gu

[Jianhongg]

Hi, Robert,

Do you mean that I should install previous version PXI Platform Services?

[Robert__R]

Hi Gu,

That's weird. Your Platform Services and PCIe-8381 are compatible so they should be working together nicely.

Which version of the BIOS compatibility driver did you install? I'm assuming 21.8, which adds support for another version of the PCIe-8381. Can you try 18.0 of the BIOS compatibility? Also verify that you're toggling the top DIP switch on the PCIe-8381? I think you are based on the error messages.

- Robert

[Jianhongg]

Hi, Robert,

Which version of the BIOS compatibility driver did you install? I'm assuming 21.8, which adds support for another version of the PCIe-8381.

Yes, it is 21.8.

Can you try 18.0 of the BIOS compatibility?

I have tried the version 18.0 and find out same phenomenon.

Also verify that you're toggling the top DIP switch on the PCIe-8381? 

Yes, I have toggled the first DIP switch to the on position as the readme file says.

Does the bios compatibility driver capture a log? 

Or should I give my windows 10 OS version a fallback to 1909 or earlier?

Thank you very much!

B.R.

Gu

[Jianhongg]

By the way, should I be able to find the PXIe-8381 in Windows Device Manager?

No matter what state of DIP switch is, nothing appear in Windows Device Manager.

[Robert__R]

You should be able to see it in Device Manager but it won't necessarily be obvious because it's mostly made up of bridges/switch ports. You should be able to find them under one of the root ports. If you select a "PCI Express Upstream Port" (or downstream port or bridge) and select View -> Devices by Connection then it will expand to the thing you had selected. This is pretty close to what you would see (different system, different MXI)

[Jianhongg]

Any other advice? the picture below shows my bios pcie settings.