PXIe-1073 connected but not detected by Device Manager or MAX

[i.demarco]

As per title, I have a PXIe-1073 chassis with three PXIe-4143 cards connected.

The chassis is connected to my computer with the embedded MXI link.

Everything was working on an older computer (Win7 desktop, which has now died), but I am having issues with the new machine running Windows 10.

The link is there, as the computer correctly powers up and boots when I turn on the chassis, however when I try to use the NIDC-Power Soft Panel I do not see my three SMU cards.

Indeed, NI MAX does not see either the cards or the chassis.

The next step was to check Windows Device Manager; what I found online was that I should see a National Instruments SMBus Controller, but nothing was there. However, the PCI-to-PCI bridge shows up (only one) but does not have any errors (no triangle with exclamation mark).

I am unsure as to how to proceed now; the various solutions proposed in the forum or the Knowledge Centre seem to be unrelated to my situation (to me, at least).

I would like to avoid testing involving removing cards and modules from the chassis as both the computer and the PXIe-1073 are in a rack and are hard to access, but of course if that is the last resort I will do it.

Thanks.

[Robert__R · Accepted solution]

i.demarco,

You may have enabled BIOS compatibility mode since you only see 1 bridge.  If so, you'd need to flip the DIP switch on your PCIe card or install the required driver.

https://www.ni.com/en/support/downloads/drivers/download.mxi-express-bios-compatibility.html

- Robert

[i.demarco]

The compatibility software did the trick.

Thanks a lot!

[viswa99]

The pxie chassis is not detected by lspci or lsni -v. the latter shows all required libraries installed like daqmx and pix services. Hardware config utility also does not detect. How to get around this issue?

[ZYOng]

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@viswa99 wrote:

The pxie chassis is not detected by lspci or lsni -v. the latter shows all required libraries installed like daqmx and pix services. Hardware config utility also does not detect. How to get around this issue?

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Please start a new thread. Troubleshooting the enumeration of an MXI system is on a case-by-case basis because using different host PC, chassis or peripheral modules will have different results. Kindly go through the steps in MXI-Express Compatibility and Connectivity Troubleshooting Guide. 

[andre.makoski]

Hi, I had the same problem here in a DELL Desktop computer. After try Install and reinstall drivers and PXI Plataform Services in the last tryed the problem was done with the change position of MXI 8363 in the SLOT of main Board. In the slot 1 don't find the chassi in NI MAX, only in the Slot 2 that was show the chassi in the NI MAX.