Status code: -225130 Internal hardware Error occurred in Power_Supply Hardware

[AmyJing]

Hi,

I have a PXI system with the following hardware:

PXIe-1083 chassis

PXI-2535 switch board

PXIe-4141 SMU board

I encountered this error: 

Status code: -225130 Internal hardware Error occurred in Power_Supply software. Please contact National Instruments Support.

I did a little research on the message board and found two posts below. I tried upgrading PC BIOS but it didn't solve the problem. My PC uses a Thunderbolt 4 card. Please help! 

https://forums.ni.com/t5/PXI/NI-DCPower-17-Error-225130-Windows-10/m-p/3719649#M17617

https://forums.ni.com/t5/PXI/Status-Code-235140-Internal-Hardware-Error-occurred-in-Power/m-p/426199...

Regards,

Amy

[TobiasG]

Knowing more details about your system and the full error message would help a lot. If using Windows, a MAX Technical Report would go a long way toward answering basic questions.

When does this error occur? Are you able to reproduce it reliably, or was it a one-off? What is the full error message?

Does the PXI-2535 work correctly?

Have you tried switching slots?

Thunderbolt controllers are notoriously problematic with implementing the PCIe specs correctly. Check for an update for your Thunderbolt controller as well.

[AmyJing]

Hi Tobias,

Thank you so much for your quick reply!

Yes, the error shows up every time I run my code and it didn't let me to continue. 

I am not sure if switch works because I can't see result from switch alone.

I was using the most updated Thunderbolt driver. After seeing the previous post, I have downgraded the Thunderbolt driver yesterday. It didn’t solve the problem. The only difference is the error message changed from -235140 to -225130.

Attached is the MAX report. 

Regards,

Yimin

[TobiasG]

Thank you, that MAX report is helpful.

Please list the full error message. Simply having the error code without further context is of limited value.

Provide a simple reproduction case. That will help narrow this down further. Not knowing what your code is doing is challenging.

Are you able to try a non-Thunderbolt chassis?

Was this working before?

What does Reset Device from MAX report? Does it pass, or a similar error?

Are you able to Initialize the NI-SWITCH instruments in your system, or do they error out too?

You have some 2017-era driver versions. Can you upgrade them?

Is there any change in behavior if you move the instrument to a different PXIe slot?

Please try all these and report back with your results.

[AmyJing]

Hi Tobias,

Here is the full error message. I'll try to come out a simple test case which reproduces the same error and share with you. 

The system works well on my laptop which has a built-in Thunderbolt port. But it never works on my desktop PC that has a Thunderbolt PCIe card. But we do need it work with the desktop PC. 

Does NI have non-Thunderbolt chassis which can work with those switch matrix and smu cards? If you do, I would like to try. Thanks!

Regards,

Yimin

[ZYOng]

---

@AmyJing wrote:

Hi Tobias,

Here is the full error message. I'll try to come out a simple test case which reproduces the same error and share with you. 

The system works well on my laptop which has a built-in Thunderbolt port. But it never works on my desktop PC that has a Thunderbolt PCIe card. But we do need it work with the desktop PC. 

Does NI have non-Thunderbolt chassis which can work with those switch matrix and smu cards? If you do, I would like to try. Thanks!

Regards,

Yimin

---

Unfortunately what you are seeing is expected. From Connect PXIe System With Thunderbolt™ Interface Card

Our Thunderbolt™ devices are primarily designed to work with third version Thunderbolt™ and/or ports that are built-in on the motherboard. Therefore, please be aware that all third-party PCI/PCIe add-ons are not officially supported and recommended by NI.

You can opt for MXI remote controller, but there is a possibility that you will still encounter with enumeration issue and you will have to go thru MXI-Express Compatibility and Connectivity Troubleshooting Guide

The best way is to get the PXI controller and chassis.

[AmyJing]

Hi ZYOng,

Thank you so much for your reply! It saves me a lot of time of trying to figure out what went wrong with my system. I'll try to buy a Thunderbolt 3 card and give it a try. 

Regards,

Yimin

[Nick@NI]

Hi Yimin, 

Desktop PCs with Thunderbolt add-in cards are commonly misunderstood. It is likely your add-in card hasn't been installed correctly, or it is not supported with your system. I suggest you first verify with Dell the Thunderbolt 4 add-in card is actually supported by your specific system. If it is supported, verify you have cabled it correctly. Thunderbolt add-in card typically require an external cable from your PC's DisplayPort output going into the DisplayPort input of the Thunderbolt add-in card, and it requires additional cabling internally going to the motherboard. 

Best,

Nick

[AmyJing]

Hi Nick,

Thank you so much for your input!

The Thunderbolt 4 card are from Dell. I purchased a new Dell desktop for this project. The card was actually installed by Dell. I checked device manager and it seems working properly to me. I also checked the motherboard and made sure that the internal cable was plugged into Thunderbolt connector on motherboard. 

Now I need to find a cable to connect the DP port as you directed. Could you please explain a little more why we have to make this connection? Thank you very much!

Regards,

Yimin

[Nick@NI]

Hi Yimin,

Thunderbolt is designed to carry both PCIe and DisplayPort with a single cabled link. It is designed primarily so that a single cable can be used by laptops to connect to a docking station and link monitors (DisplayPort) and peripherals (PCIe). 

Thunderbolt add-in cards for PCs are connected internally to your system through a PCIe slot, so it has half the requirement for Thunderbolt, but it does not have the other half without a DisplayPort connection. This is why the external DisplayPort cable connection exists. The solution is not user friendly, and the add-in cards cannot be bought and used on just any PC.

Best,

Nick