Unable to see PXIe-8133 in MAX on host computer

[hongsiying]

Hi,

I seem to be running into a very basic problem. I'm trying to use the PXIe-8133 system in Real-Time but I am unable to detect the system in MAX. I can't even see an "Unconfigured RT System" with IP Address of 0.0.0.0 as it shows in the documentation. I've installed all of the drivers for the PXIe 8133 on my host computer found here: 

http://joule.ni.com/nidu/cds/view/p/id/2030/lang/en, but this has not solved the problem. 

One thing to note, when I attach a monitor to the PXIe-8133, it says: "System State: No Software Installed" and also "Can't Find Suitable Device for Drive C". But only one of our 2 PXIe-8133's is displaying this and we are not able to see the PXIe-8133 system in MAX even in the system which does not display these warning messages.

Thanks very much in advance for your help!

Steven 

[David_A]

Hey Steven,

So a couple things to make sure of:

1. Reboot your PXI and when it is rebooting up keep hitting the delete key until you see an output on your screen that gives you different options to select.

2. Go over to Real Time menu (think it is like the fourth option from the left on the top).

3. Once in here the first option is what mode of Real-Time do you want to access. Select LabVIEW Real-Time Safe Mode.

4. Go to the last menu option and save changes. This will reboot into the mode we just set.

Once it is rebooted, go into MAX on your computer that is on the same subnet as this PXI and refresh remote systems. You should now see a device with an IP address of 0.0.0.0. Make the changes to the IP address that you want. Once you save those changes it will reboot the PXI. If you are still not able to get the target showing, try to go back into the bios and there is also another option to choose under the Real-Time heading to reset IP by hardware switch, software or none. Change that to software. Save again and then it will reboot and see if you can now see it in MAX and make the corresponding IP changes.

David A.

[hongsiying]

Hi David,

Thank you very much for your reply. So we had actually done steps 1-4 already but we reset to the factory settings and followed steps 1-4 again. We are still unable to see the device in MAX under remote systems. When we refresh the remote systems in MAX it is completely blank. 

Is there any connection between the host computer and PXI that we need besides an ethernet cable? Are there any extra steps which we may have missed?

Thanks again for your help!

Steven 

[David_A]

Hey Steven,

Did you happen to try to reset the IP address from the BIOS on your PXIe-8133? Also, have you tried a different ethernet cable between your PXI and the computer? According to the Manual for the PXIe-8133 (page 32) it mentions what the device should show up as in MAX. Since it does not seem it is showing up as that, this link will show you how to reset the IP address from the BIOS. Follow the first set of instructions that relates to the PXI-818X and etc.

When you reset the IP address it should show up as 0.0.0.0. If for some reason it does not follow the link above to check your firewall settings of the computer. If all this fails, I mentioned it earlier, try a different cable to see if that makes a difference.

Since this is happening to two systems it seems that the issue coulbe realted to the firewall settings or a cable issue.

David A.