nipo,
You can find most of the standard steps for finding a cRIO in MAX in this KnowledgeBase http://digital.ni.com/public.nsf/allkb/ABE4BC247E8AC9BC8625734E005CAB42?OpenDocument . Give these steps a try and see if you're able to see your device. I would recommend you try dropping any firewalls first. Let us know how this goes.
Miles G.
National Instruments
Staff Applications Engineering Specialist