Dear Sir/Madam:
Please forward this letter to your manager. I am the custmer from Utah State University. I got problem of my metal cutting forces measurement system. And during discussing with your technical support, Mr. Nick (I don't know his last name), I was moved deeply by his patience and great help. He spent about 50 minutes to try to understand me, and helped me out.
I am proud of your company having such great technical support and good service. That also greatly encourage me to follow any kind of your products in my future engineering career. Being your custmer, that is my honor. I do appreciate Mr. Nick's kind help. I also believe every other representive will provide as perfect service as he does.
I don't know exactly hi
s branch or department. Here is the number I found him: 1-866-275-6964. His name is Nick.
I had a really nice day since his enjoyable kind service.
Thank you very much.
Sincerely yours,
Qiang Wu
