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MSI Error on FRC Game Tools Installation

I had successfully uninstalled the old 2023 version of the game tools (all registry keys and files removed via a reliable uninstallation program), but when I try to install either the online or offline versions of the 2024 game tools, I get an error while installing MSI for both. I am completely blocked. How can I proceed with a fix here?

 

An error occurred while installing a package: ni-package-manager-deployment-support (23.3.0.49295-0+f143)

Additional error information:
An error occurred while installing the MSI at 'ni-package-manager-deployment-support.msi'.

 

I am running 

Device name LAPTOP-ORG656JH
Processor Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz 2.60 GHz
Installed RAM 16.0 GB
Device ID A6494EF8-A6E6-4F5B-BBC9-92705F914F56
Product ID 00325-81406-54959-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

 

Edition Windows 10 Home
Version 22H2
Installed on ‎5/‎13/‎2022
OS build 19045.3930
Experience Windows Feature Experience Pack 1000.19053.1000.0

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error_ni.PNG

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Hi 


This is Diego from NI.


I understand that you are not able to install software because it's showing you an error regarding MSI.


As troubleshooting steps, could you please try to follow the steps mentioned on the website attached.

Regards

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Hello Diego, thank you for your response. I have looked at the MSI logs and they have the following contents after attempted install (also see attached detailed error log which is much longer). These error codes do not match the link you sent, so I imagine NI engineers may need to look at the code in PluginInteraction.cpp and Main.cpp to understand what the error could be related to. 

 

I have attempted to run with administrative privileges and still have no success.

 

Error -125530! An error occurred while installing the MSI at 'ni-package-manager-deployment-support.msi'.

Details:
MsiInstallProduct returned 1618.
An error occurred in OnTransactionStep for transaction type 'install'.

Error Context:
NIPkg::Agents::WinInstall::Installer::Install: Installing a package
NIPkg::Agents::WinInstall::Installer::InstallWIAPackage: Installing a WIA package

 

And in the other error log I see:

 

===== 2024-Feb-15 00:12:17.210618 =====
Exception in ni::pkgclient::TransactionBase::StartInternal. Error code: -125083
Request type: 30
-125083: An error occurred while installing a package: ni-package-manager-deployment-support (24.0.0.49323-0+f171)
File: source\nipkg_client\pkgclient\PluginInteraction.cpp
Line number: 258

Additional error information:
-125530: An error occurred while installing the MSI at 'ni-package-manager-deployment-support.msi'.
File: C:\dev\_r\14\nipkg\source\shared_agents\WinInstall/ErrorHandler/ErrorInfo.h
Line number: 102
===== 2024-Feb-15 00:12:24.796929 =====
Exception in PreInstall::InstallPackageManager. Error code: -126308
Failed to install NI Package Manager
-126308: Error '-125083' occurred when installing NI Package Manager.
File: source\preinstall\Main.cpp
Line number: 572

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