Robo Rio Printer Port

[CvilleRobo]

Hi We are From Team 5243 and we have 3 Rios that do not connect to the Imaging Tool and were wondering if could send them in to get repaird.

Thanks,

Team 5243

[EstebanSanarrucia]

Hi CvilleRobo,

I hope you are doing great,

My name is Esteban from NI,

• Have you already tried using a different PC with the Imaging Tool?
• Have you already tried using a different cable?
• Have you already verified that the NI network adapter appears in your list of Network Adapters in the Control Panel?

It is important to check that there have been troubleshooting steps made before we proceed with a possible repair, I apologize for the delay in the response.