RoboRIO v1 USB B (or printer cable) cable stuck in port and cannot get it out

[CottageInTheWoods]

RoboRIO v1 has a USB-B cable stuck inside the port.

I have tried using a small sliver of plastic in order to free the USB-B port and have not been successful. I am worried about damaging this port or the RoboRIO itself.

Looking to either get the unit repaired or replaced with a RoboRIO v1.

Please see attached photos.

[ThaysMolina]

Hi,

I am from the technical support team. I've sent you a direct message with the steps.