Roborio 1.0's with bent/broken pins in USB connections

[JimB1731]

We have two Roborio 1.0's that have broken/bent/missing pins in at least one of their USB connections.

What, if anything can be done repair?

thanks

Jim B

[JimB1731]

As a follow up - we also put in an online service request for one of these Roborio 1.0s - service request 02820944

[JimB1731]

A follow up to the follow up above - the service request resulted in a $350 quote to be paid upfront - that does not seem correct for NI support under FRC?

Hopefully someone will respond here 

[mshafer]

Hi JimB1731,

I'm Matthew with NI.

You are right that the ask to pay up-font is incorrect. They should have pointed you to posting here on the forums where we have FIRST specific support available.

I've sent you a private message on next steps.

[JimB1731]

Thanks - and its all good.

I know the FRC requests for support are via this forum, so going direct to NI support wasn't me following process