XNET and Dell Vostro

[teritask]

The "canexperts" error message comes up through MAX...I did not install any 3rd party software, it is all from NI. I cannot find any information regarding canexperts, it is installed when I install the CAN software from NI.

[Bill_in_Detroit]

If you have not installed any third party packages related to any of the tools offered by port GmbH like their EtherCAT or CANopen support, then NI must have some type of support for port's products (see http://www.canexperts.de and http://www.port.de/pages/products/can/canopen/index.php?lang=en) on some level within their CAN driver layers (either that or MAX is confused).  If it prevents your machine from working when you install the CAN drivers from NI, it is a problem NI needs to solve and should be escalated to a support request.

[teritask]

Since I do not have a current "service agreement", NI will do nothing to help me. We are a very small company located near Detroit, business is wayyyy down, no money to constantly "upgrade". I have absolutely no third party software installed, just strictly MAX and the latest XNET and CAN drivers. Works fine on my desktop. I'm going to borrow my daughter's laptop next week to see if I can get it running. The only other laptop we have here is the exact same model. I don't want to waste my time trying to install everything only to have the same result.

Thanks for your input Bill.

[O_Proulx]

Hi Teritask,

Did you install the NI-CAN compatibility layer during the NI-XNET installation?

If you go to Add/Remove Software in Window, in the National Instruments section, do you see NI-CAN 2.7 listed?

I understand that installing/uninstalling software can be time consuming, but could you try uninstalling NI-CAN 2.7 and installing NI-CAN 2.6.3?

[teritask]

Yes, I've uninstalled, reinstalled, uninstalled, different versions, compatibility layer, no compatibility layer, etc. The problem first occured about a year and a half ago with whatever version of CAN was available. XNET wasn't even around then.