pci can drivers fail to install for ni-can 2.3.3

[bs05442]

after upgrading to labview 8.2, i realized that i needed to upgrade my version of ni-can in order to access my pci can interface.  the pci can card had been working fine with labview 8.0 and ni can 2.3.2 up to this point.  i left the card in the machine, downloaded ni can 2.3.3, and ran the installer.  however, when i rebooted and the "found new hardware" wizard launched, it was unable to locate the driver files.  after selecting to let the system locate driver files automatically, i recieved the error message:
there was a problem installing this hardware
an error occurred during the installation of the device
the system cannot find the file specified

i then attempted uninstalling ni can, removing the card, reinstalling the software, and THEN reinstalling the card; however this produced the same results.  any ideas on what i need to do to get drivers installed that will work with labview 8.2?

thanks.

Ben.

[DirkW]

Hi

First of all you need to act with administrator rights.

It seems something went wrong during driver upgrade. Right now the situation is that you have the 2.3.2 driver installed and the device is in the computer too?

If not uninstall 2.3.3 and reinstall 2.3.2 and the CAN device and reboot.

Now remove the CAN device first and after booting again uninstall the driver and delete the NI CAN folder if still available.This will hopefully remove all hardware related information from the registry.

Then boot again and install the 2.3.3 driver, then boot again and install the device.

Hope that helps.

DirkW