where to put complaints of hardware support

[cees10]

Hallo ,

Can anyone tell me where i can put a complaint about the hardware support

I am struggling for about 2 month now to get a  counter on brand new 6210     (wich ni advised me)     to work

As international costumer mine costumer who is based in USA bought a piece of hardware on advise of NI    ,but since i am working around the world  no one  even not people in my own country give a support need it to get it up and running.

They say you have to buy support to get any answer .

Its like the light is on on the box  it works that all we do.

They never answer a phone call always gets a lady who say we call you back   (never get a call back) ,in question way this is done  now already for the 4th time they say we call you but they never do!.

I want to file a complaint!

SInce i onl have very good answers and respons in USA i am not used to this behavoir.

Its a pain in the ass so i want to solve this issue

Cees 

[HeatherBaker]

Hi Cees,

May we have your permission to directly contact you via email?  We will be more than happy to help you and listen to any concerns you may have.

[cees10]

yes sure no problem

[cees10]

H baker

after you mail (thank you for the assistance)  i did what you said i have had contact with local office .

The answer

We can not solve you problem ,  you need other software .

Strange i only want to see in the driver the clock pulse´s   on each period

if i have a period i cannot see what clock is used 80 MHz of 20 Mhz or 100 KHz   i want to do exact calc with those pulse´s

but i only get time (wich i do not want)

So the answer was of the office you can sent the 6210 back and get a refund of the money

Strange since i only want the  device to do what it stated in the manual  and the software deliverd with the hardware.

I must buy other software to get it work like it should

(now the problem is not the  buy the software ,since my client owns it ,but to get thing work like it stated you have to buy other software.)

its like buy a car   ahumm  toyota priuss (sorry guys)  and you have to buy a extra brake to get the car working like it should    is about the same to me

Cees

[Dennis_Knutson]

But didn't you earlier state that the software you were trying to use was Signal Express? That's a package designed for quick and easy acquisition by non-programmers and does not have all the capabilities of a full programming package. I don't think it's ever been marketed as the solution to all data acquisition problems. It's impossible to anticipate each and every use situation and it looks like yours is one of them. The hardware is capable of performing the operation, you have to pick a programming language to fully use it.

[cees10]

Hi Dennis 

Well you right but i never said and ask it

No Ni recommendation the client bought 6210  for  solving the counter problems.

And to avoid any program  errors    i just want to check ot the driver is doing what it should do

There is no mention  of using labview in manual for the operation i talk about

Its says about getting started to install NI -DAQ MX

in page 8-4 of manual 6210

Pulse-Width Measurement

You can route an internal or external periodic clock signal (with a known

period) to the Source input of the counter.

This simply is not possible (at least it do not work here)    ,i cannot select 80 MHz  or 20 MHz or 100 KHz clock

jpg this is not possible at least not with software deliverd with hardware

I do not want to be a asshole

i just want to check things before any programming and things thats confirms what the manual is stated     again i cannot find a statement that you can only do this with other software .

And software NI _DAQ MX should be installed (in getting started section) 

Sorry Brad i just want you to say that you one of the utmost best here ,and i respect you very much

Cees 

[Dennis_Knutson]

No, the manual does not say you must use LabVIEW. It also does not say that Signal Express is useable for each and every low level function in the driver. That would sort of defeat the purpose of it. Signal Express is usually used as a free application to perform simple tasks. It does not expose any methods for direct acces to DAQmx as far as I know. For that you would need LabVIEW, LabWindows/CVI, C++, .NET, or any other full programming language.

[cees10]

So how do i get this to work then in DAQmx???

 in pulse of the clock  and not in (s)

Message Edited by cees10 on 03-20-2010 04:15 PM

Message Edited by cees10 on 03-20-2010 04:16 PM

[HeatherBaker]

Hi Cees,

DAQmx is the driver that provides the communication to recognize and interface with the hardware. Once the driver is installed you have access to the function calls for your API choice.  Signal Express is meant to be a simple, data-logging solution.  You can perform a pulse width measurement with Signal Express and as mentioned in this excerpt of the "Configuring a Time-Based Measurement" in the DAQmx Help the driver will select which timebase to use.   "To configure a measurement, you specify the expected range of the input signal. Based on this range, NI-DAQmx automatically picks the internal timebase that provides the highest resolution for your measurement and uses it as the counter timebase. You also can explicitly specify the source of the counter timebase by setting the Counter Timebase Source attribute/property and the rate of the timebase by setting the Counter Timebase Rate attribute/property."

"Functions and VIs provide the core functionality of the NI-DAQmx API. For instance, NI-DAQmx includes functions for timing, triggering, reading, and writing samples. However, for advanced functionality, Visual C++, Visual C#, Visual Basic .NET, and LabVIEW require properties. ANSI C and LabWindows/CVI employ the Get and Set Attribute functions. For more information, refer to the programming reference help for your ADE."  Because Signal Express is intended to be simple, this option does not exist.  I also recommend looking at the Pulse Width Flow Chart under the Common Applications section of the DAQmx Help.  Hopefully this helps clarify any confusion that may exist between Signal Express, DAQmx, and the ability to access properties.  

Start>>Programs>>National Instruments>>NI-DAQ>>NI-DAQmx Help

[cees10]

Right exactly  

Thanks H_baker 

And this is what is not working

 To configure a measurement, you specify the expected range of the input signal. Based on this range, NI-DAQmx automatically picks the internal timebase that provides the highest resolution for your measurement and uses it as the counter timebase. You also can explicitly specify the source of the counter timebase by setting the Counter Timebase Source attribute/property and the rate of the timebase by setting the Counter Timebase Rate attribute/property." 

cees