DASYLab exe APPCRASH Event

[ajenga]

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Previously, DASYLab was loaded and functioning on our PC.  We were able to run tests and collect data.  Today when the icon was clicked it wouldn't open and the error code was APPCRASH.  I uninstalled DASYLab and then reinstalled it, but it returns the same error.

Software vers :  DASYLab 11.0.2.12  (Service pack 2 was downloaded and run as administrator).

Operating System:  Windows 7 Enterprise

Hardware:  NI CDAQ-9174 w/ NI 9237

A copy of error code is listed below.

Problem signature:
  Problem Event Name: APPCRASH
  Application Name: dasylab.exe
  Application Version: 11.0.2.12
  Application Timestamp: 4c8ecbd3
  Fault Module Name: MFC71.DLL
  Fault Module Version: 7.10.3077.0
  Fault Module Timestamp: 3e77fdfd
  Exception Code: c0000005
  Exception Offset: 0000eeb7
  OS Version: 6.1.7600.2.0.0.256.4
  Locale ID: 1033
  Additional Information 1: 96a1
  Additional Information 2: 96a1b08151588b24db8bf55bec885232
  Additional Information 3: 66ce
  Additional Information 4: 66cee40d1fc15c5b82ad4ecb09a1f131

[CJ_Butler__DASYLab_Pro]

This is a new crash to me.... I am not sure what to suggest, other than to contact your DASYLab reseller directly.

In earlier versions, there was a bug associated with settings in the DASYLab.ini file. When you remove the program, please go to the shared DASYLab folder and remove all *.INI file, especially the DASYLab.ini. Also, ensure that the DASYLab folder in the Program Files group is completely deleted.

Before deleting them, can you make a backup of the files? Maybe zip them before deleting. Then try reinstalling. If this works, we need to see your *.INI files.

Were you opening a worksheet directly, or just the main DASYLab program?

[ajenga]

Hi CJ.

We purchased the software from you directly instead of through a reseller.  The main DASYLab program will not open.

I uninstalled DASYLab and the DASYLab drivers as well as deleting the shared DASYLab folder and the Program Files DASYLab and DASYLab Support Drivers folders.  I reinstalled DasyLab, but it still will not launch from the icon or from clicking on the DASYLab application file in the program files directory.

Attached are the zipped files from the shared folder.

Amy

[ajenga · Accepted solution]

I determined that AVG 9.0 was interfering with our DASYLab application.  In the AVG resident shield settings I ignored the DASYLab Application and DASYLab paths to the shared documents and program files.  Then the reinstall of DASYLab was successful and I was able to open the program.

Thank you.

Amy