DIAdem 2011: Error while executing "PicPDFExport" command

[salte]

I'm using DIAdem v 11.3.0f4563 on Win2003 (32bit).

I'm unable to export reports to PDF (this has worked fine on previous DIAdem versions on the same HW/OS).

The problem occurs every time I select "File -> PDF Export..." from the menu.

First i get to select the file name, then a messagebox appears with the following text:

Error while executing "PicPDFExport" command.

Error type: UNKNOWN

Error address: 0000AEF7

Module name:kernel32.dll

After clicking "OK" the menus and buttons no longer work (but I'm able to switch between the different tabs), so I have to restart DIAdem.

I also have a script for exporting reports to DIAdem, this produces the same error message (but the rest of the application is still working after clicking OK, so no need to restart DIAdem).

[Brad_Turpin]

Hi salte,

Have you tried manually removing the "DIAdem PDF Export" from the printers list in your Windows Control Panel and then restarting DIAdem?  That works in many scenarios (particularly upgrage scenarios), so it's the first thing to try.

Brad Turpin

DIAdem Product Support Engineer

National Instruments

[salte]

Thanks Brad, that worked.

However, this was not an upgrade, it was a fresh installation of DIAdem, and the same thing happened on two separate (but equal) servers.

[Otmar]

Hello salte,

Could you please let us know what OS you are using?

Thanks,

     Otmar

[salte]

Windows Server 2003.