PCI 6503 with XP shows in OS Device Manager, not in MAX

[jacy]

I am using 6.8.3f3 VISA,LabVIEW 6.1, and XP Pro. I have installed a PCI-6031 succesfully. When I install the PCI 6503, I see it in the OS Device Manager (Device 2), but not in MAX and LabVIEW can not access Device 2 (Error).
When I try to add new device in MAX, DAQ devices do not show up on the list.
Thanks, Jeff

[JustinBritten]

Jeff,

Try refreshing MAX by hitting the F5 key or going to View->Refresh. I know this seems simple, but 9 times out of 10 when a device does not show up in MAX after an installation, MAX just needs to be reset.

Regards,
Justin Britten

Applications Engineer
National Instruments

[jacy]

Justin,
Thanks, after rebooting the computer (for other reasons), the PCI 6503 did appear in MAX.
Regards, Jeff

[WMZ]

Hi Jeff:

I encountered a similar but worse situation: My PC and the cards are both new, after installing the LabVIEW and the DAQmx 8.0.1, I installed the PCI6503. After power on, the XP prompted "Newhardware detected...", and I followed the hardware wizard and put the DAQmx 8.0.1 CD...then the XP prompted new hardware has a problem and cannot work. I have noticed that: This same PCI6503 can be installed on the other PC and has been working well. A working PCI 6503 on the other PC also can not be installed on the new PC.

Look forward to your advice.

Thanks!

[Robert_F]

Hi WMZ,

Are you using DAQmx 8.0.1 or LabVIEW 8.0.1?  You can check what version of DAQmx is installed on your computer under the software tab through Measurement & Automation Explorer (MAX).

Are you able to see the PCI-6503 in device manager?  Does it show up with a yellow exclamation point or question mark?  If it does not have this icon, then Windows is able to see it correctly.  This means that the problem lies with the driver.  If this icon is next to the device, then there is a problem with Windows identifying the device.

The driver may not have been installed correctly.  You might want to reinstall or repair the driver.  If you are using DAQmx 8.0.1, I would suggest upgrading to DAQmx 8.5.

What type of computer do you have?  There have been some issues with certain motherboards and our PCI devices.  This is a known issue with certain computers; you can find a workaround here to solve this issue.