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crio disconnection after reuse

hello everyone

I have been working with a cRIO-9057 and LabVIEW 2022 Q3 for a project, and everything was functioning properly. However, after not using the setup for approximately three weeks, I encountered issues when trying to run my LabVIEW program again.

In LabVIEW, I receive an error stating that the connection to the target system failed ("Connection to the target system failed"). When I checked in NI MAX, I saw that the cRIO appeared as disconnected (without ip address).

I used the troubleshooting assistant in NI MAX, and after restarting the device (which boots it into safe mode), I was able to reconnect to the device—but only in safe mode.

Based on this https://knowledge.ni.com/KnowledgeArticleDetails?id=kA0VU00000058D30AI&l=de-DE, I decided to format the device and reinstall only the CompactRIO support and the LabVIEW Real-Time module. This installation worked, and the device appears connected again.

However, the problem arises when I try to install any additional software (such as NI Scan Engine or NI-DAQmx). The installation process begins, but eventually I receive the following error message:

"The software on your target system could not be updated. Operation failed."

Additional notes:

  • All cables (Ethernet and USB) are working properly.

  • I have disabled all firewalls on my PC.

  • The device loses connection or fails to complete the software update every time I try to add software beyond the initial Real-Time and CompactRIO modules.

At this point, I am stuck and would greatly appreciate your support in resolving this issue.

Thank you in advance!

Best regards,
Ghaith

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Duplicated with cRIO-9057 Connection and Software Installation Issues After Reuse

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Applications Engineer | TME Systems
https://tmesystems.net/
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