06-26-2020 11:07 AM
Spent several hours the last few days trying to place an order on the new NI.com. It was a very frustrating experience. Multiple 404 pages, products were extremely difficult to fine (had to google for the page titles because the internal links on the webpage were broken), and I couldn't update my contact email address because the page errors out. Then in the end the order didn't go through and I had to call and do it all over the phone, which took an incredible 30 minutes for just one item!
An updated webpage is a good idea (the old one could be confusing), but the lack of basic testing here for a production website is really surprising from a technology company like NI. Did anyone ever try and go through and place an order before putting the site live?
06-29-2020 11:32 AM
Very similar experience here when trying to purchase. Internal links to item (USB-485) give 404s, clicking on cart gives 404s, finally got to the point where I could purchase and my selected shipping options (ship as they become available, NOT all at once) would not propagate to the final confirmation order screen (i.e. I was able to select "ship as they become available" but that choice was never reflected in the confirmation page to confirm my order). Adding a shipping address frequently timed out and wouldn't take hold, updating the address on my profile timed out multiple times and wouldn't apply.. I could not enter credit card information without my company's name as part of the billing address (using personal card and will file reimbursement).
It was all a hot mess. I initially called NI, and after being told the lead time on the item was a week longer than what was listed online, I put up with all of the above and fought through the 404s to finally place my order.
I cannot believe this is the public-facing website of a publicly-traded company that makes it money through the selling of goods, with a market valuation in excess of 4 billion USD. This blows my mind.
07-08-2020 05:54 PM - edited 07-08-2020 05:54 PM
Hi saratoga,
I apologize for the delayed response. Thank you for your feedback. I have passed this feedback along to our eCommerce team. We do apologize for the inconvenience this caused.