FlexLogger
Universal Data Logger installation / connection error
Solved!
Hello, I apologise in advance, if I have written this post in the wrong discussion board. So, I am an IT worker (not a scientist), and I have been assigned the task of installing and configuring software for the BPC Universal Data logger. It is connected to various devices (and a laptop with the software now installed on it) and I am receiving the error code shown in the attached image.
I have been liaising via email with support (and they are doing their best to help), yet I thought I would ask here also, just on the off-chance someone has some more ideas. So, I am using Windows 10 Home (version 22H2, OS build 19045.5679).
I have downloaded the latest software version for the Ethernet DAQ from:
https://bpcinstruments.com/daq-software/
Also, I have used an edited config file (upon advice from support), before the installation, in order to be suitable for the "Ethernet DAQ" instead of a USB one.
I have also deleted and re-added the device inside of the NI Max software. Also, I have followed all of the instructions in the instruction manual. All of the cables seem to be connected properly, and I disabled the Wi-Fi during the ethernet connection / configuration process.
Support have speculated that maybe something could be physically broken with the Ethernet DAQ inside of the Universal Data Logger (so I may have to get someone more qualified to open it up and look at it). Nevertheless, I am still looking for more software related solutions as well, just in case the issue is not with the hardware.
Any ideas or suggestions? I am running out of ideas on how to fix this (assuming the hardware is not actually broken). Thank you for your time!
