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Cannot access USB memory sticks on XP/W2k-machine with GPIB-USB-HS

I have problems accessing USB memory sticks on two machines (with XP and W2k) with GPIB-USB-HS adapters. The memory sticks are recognized by Windows (a balloon shows up) but the device does not show up in the storage device manager. After some quick tests I believe this issue to be related to the GPIB-USB-HS drivers. Other "non storage" USB devices like mice and keyboards are not affected. Is this a known issue? Are there driver/firmware updates to solve this?
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Hi kronhamn,

I was wondering what devices/setup you have connected to your GPIB-USB-HS. Have you connected the GPIB-USB-HS and your memory sticks to the same USB-controller? Does your system recognize the memory sticks when you are not running a measurement?

As far as i know there haven´t been such issues with this hub yet. Nevertheless I will continue my research on this and let you know about solutions as soon as possible. If you have any additional information that could contribute to the solution of this matter, I would be happy if you let me know.

The drivers for the hub can be found on the following website:

http://zone.ni.com/devzone/cda/tut/p/id/5326#toc0

Best Regards,

David

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Hi kronhamn,

I´ve talked to my colleagues and nobody ever heard of issues like the ones you are experiencing in connection with the GPIB-USB-HS. All of us assume that the problem is related to windows configurations. So here are some points that you can check on your system:

 

1. Go to Device Manager -> Universal Serial Bus Controller. There should be several entries named USB-Root-Hub. Double click each of them and uncheck the "Allow the computer to turn off this device to save power" option. This will disable XP SP2´s power management option which sometimes causes trouble with USB memory sticks.

 

2. The write protect option might prevent your memory sticks from being recognized.

Click Start/Run and enter "regedit". Then expand the path HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\StorageDevicePolicies and double-click on WriteProtect. Enter 0 to deactivate the write protection. Then restart your PC.

Note: In case the key StorageDevicePolicies does not exist, right-click on the Control key and select New/Key. Name it StorageDevicePolicies. Open this key and right-click on an empty spot in the right-hand side of the window. Select New/DWORD Value and name it WriteProtect. Enter 0 to deactivate the write protection.

 

3.Furthermore, It is possible that the drive letter for your USB-stick might already be taken. Click Start/Run and enter diskmgmt.msc. Right-click on your device and select Change Drive Letter and Paths. Hit Change and choose M (for instance) to be the new drive letter. After a restart the issue might be resolved.

 

4.Perhaps your drives are only hidden. Open the Registry path HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ policies\Explorer and make sure that no NoDrives value exists (erase it, in case).

 

Hope this is helpful to you. Please let me know if you could resolve the issue.

Best regards,

David

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Hi David,

thanks for your very detailed problem solver. I haven't been able to check back on this (the issue is not very critical as this time) but I'll post again when I get time to investigate it further.

Regards,

Fredrik Kronhamn

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