GPIB-USB-HS driver issue

[pd110]

Hi all,

I'm trying to use a GPIB-USB-HS device on my laptop that I have successfully used on my desktop.  NI-488.2 is installed on the laptop.  When I plug in the usb the "Found New Hardware" wizard pops up.  I select locate and install and I get a message back saying "windows could not load the installer for GPIB".  I wait a few seconds and I'm propted to insert the disk that came with device.  I do (NI-488.2) and continue to install, I get to the point where things should start to happen and I'm told the driver is already installed.  I tried uninstalling and reinstalling with no luck.  I tried looking up the driver on my desktop and putting the file on my laptop, no go as well.  What should I try next?

[nyc_(is_out_of_here)]

The instructions tell you to leave the device unplugged. Install the drivers for the device first.

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[pd110]

NI-488.2 was previously installed on the laptop because I also have a PCMCIA-GPIB card I use (that works).  Also when I uninstalled and reinstalled the GPIB-USB-HS was not plugged in.  I continued to get the same issue.

[nyc_(is_out_of_here)]

not talking about NI-488.2

[pd110 · Accepted solution]

It is my understanding that the driver for the device is NI-488.2, at least that is the only disk I got with the device, and the documentation states it has device support for that device.  Anyways, it appears I have solved my own issue.  I plugged in the device and went into the device manager and under the driver tab I set it as an NI GPIB interface.  The computer recognized it from there.  I am up and running.

[anarsey]

Hi pd110

I'm having exactly the same problem as what you described earlier. How did you set it to a NI GPIB interface?

[pd110]

I can't exactly remember the details because I can't recreate the problem but I'll give it a shot...

In device manager with the device plugged in, look for "other GPIB or USB device", or something to that effect.  Right click, select properties and hit the driver tab.  I think the 2nd option is load driver or add driver.  Look for a option that says something like tell windows what type of device it is.  From there it should give you a list of device types.  When I selected "NI GPIB Interface", GPIB-USB-HS was there.  Hope this helps.

[anarsey]

Cheers.

After about 7 hours of messing about we got it to work ... Uninstalled all possibly related software (NI, Agilent IO software), reinstalled the NI 488.2 stuff and it still wasn't working. Then we connected the laptop to the internet right before plugging in the card, and somehow the device found the right driver (located on the disk, not the internet?).

Will keep your solution in mind if we can't repeat this tomorrow!

Cheers