GPIB-USB-HS won't install code 39 error

[AndyV]

I am attempting to install a brand new GPIB-USB-HS controller on a Dell vostro 200 windows XP SP3 system but am receiving a code 39 error (missing or corrupted driver) error message. I have installed NI488.2 v2.7 and rebooted with no success. I have uninstalled and then installed again (several times) with no success. I have successfully installed the exact same hardware and software on other windows xp machines with success. MAX runs but does not see the hardware. Any ideas anyone?

[Burban]

In past experience, this is a very rare error that has been caused by extremely high security settings.  Is that a possibility in your situation?

Some things you could try:

1. Disable anti-virus and other security features temporarily and re-attempt the installation.

2. The security may have caused problems in the registry.  You could try uninstalling your NI software and deleting relevant registry keys.  I've listed the keys to look for below:

HKEY_CURRENT_USER\Software\National Instruments Delete the entire tree.

HKEY_LOCAL_MACHINE\Software\National Instruments Delete the entire tree.

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Enum\PCI\ , \ISA, or \PCMCIA and delete registry entries containing any keys with 1093 in them.

[AndyV]

Hi Ben,

Thanks for responding,

I've now tried all that you said and it still does not install. The security settings on this machine are the same as on all on my network and I have installed on other machines. In addition I have specifically disabled the Symantec anti-v and ad-watch software so that registry changes should not be inhibited. I did not find any keys in the enum list of 1039 type- is that a specific vendor ID? I did find the other trees and deleted them as you prescribed. All that was to no avail however. The initial errors that I get upon plugging in the device are that it identifies the hardware. It then says there is a problem installing it and that I might have problem. The code 39 error is displayed when I go into the device manager and try to update the driver manually using the "I will choose a driver from a specific location" option. The error returned is the code 39 and that the hardware will not start. Hopefully you have some more ideas?

Regards,

Andy

[AndyV]

Correction to the previous post- I did not find any enum keys of the 1093 type...

[Burban]

Just to confirm that the GPIB-USB-HS controller itself is working fine, can you try it on another computer?

[AndyV]

Yes, it is. I just borrow it for a minute to try it after the installation changes.

[Burban]

Andy,

Would you mind if I requested your email address from our web administrators and sent you an email about this issue?

Regards,

[AndyV]

Not at all. Please do!

Regards,

Andy

[kzietlow]

I'm curious to find out if this issue ever got resolved as I am seeing the same thing.

My machine has no firewall and no anti virus software so security settings should not be an issue.

So how did you fix your problem, if you did?

[Mr.F]

Hi,

I’ll check in with Ben and see what was done and let you know here.