Gw INSTEK AFG-2005 not visible on MAX

[SeanJ]

I am trying to talk to a Gw INSTEK AFG-2005.

I downloaded and installed the driver and labview code from

http://www.gwinstek.com/en-global/products/Signal_Sources/Arbitrary_Function_Generators/AFG-2100_AFG...

The device is not visible in max although it is visible in windows device manager.

The labview code from gwinstek is not working for me (COM4).

(-1073807202 VISA Open in GW AFG2000 Initialize.vi)

I can talk to the device via teraterm but using exactly the same settings (teraterm close etc) I cannot even configure the serial port without it failing as follows:

code: -1073807202

source : Property Node (arg 1) in VISA Configure Serial Port (Instr).vi->talk to arb.vi

Any ideas why teraterm is working and labview is failing?

[Albert.Geven]

Because teraterm always adds CrLF and in LabVIEW you have to program this....

[SeanJ]

HI Albert,

Thanks for the feedback. 

My problem is MAX does not see the device.  I can't even configure the serial port, never mind send a message.

Seán 

[SeanJ · Accepted solution]

I moved to a different laptop and the device was visible straight away.

I have been having issues with my laptop where I have to manually start NI Configuration Manager and perhaps this problem is related.....

I don't know how to fix my laptop, lost a lot of time.  It's a fix but not a great fix, get a new PC...

[gdfdfse]

Try to reinstall NI Max.

[SeanJ]

The FG is in another country but it's not a bad idea.

Should I go into products and repair?  There is no MAX product in the list....

Also, this service not starting has been a problem for a while but I could work around it.  I have already installed LabVIEW 2017 beta without any improvement in the situation.