NI MAX sees GPIB controller/board, but hangs on Troubleshooting test/Scan

[rnelsonee]

Hello,

I have a new PC (Win7, 64 bit) with a new PCI-E GPIB card and NI-VISA 14.0 (latest). I can't get the card to 'do' anything - it won't pass the troubleshooting self test, or scan for instruments, and the ibfind command in Interactive control does nothing (they all 'hang' no error reported). This is happening with two identical machines, each with the PCI-E card. My test machine from 6 monts ago works fine, but that is 32 bit and has a different firmware/chipset from the vendor (which was unexpected, we ordered the same model, but the vendor seems to think it's so minor they kept the model the same number).

Any ideas on what steps to take? I've downgraded NI-VISA a couple of times already, and Windows happily reports the driver/card are working fine. GPIB options all seem normal on default (GPIB0, system controller checked, etc).

Thank you for any suggestions!

- Rick

[Cooking_Up_Code · Accepted solution]

Hi rnelsonee,

Make sure that you also have the NI-488.2 driver up to date so you can communicate with GPIB devices properly. You can follow this link for a download.

http://www.ni.com/download/ni-488.2-14.0/4802/en/

If you are still running into issues, could you let me know what kind of errors you get when you fail the self-test in NI MAX? Any screenshots or error codes you can provide will be useful. Thanks.

Paul C

[rnelsonee · Accepted solution]

Thank you for the advice - I was able to resolve the issue today by getting a BIOS update from the vendor of the computer. Once I flashed that firmware, everything worked like a charm. So NI stuff is all good.

[Cooking_Up_Code]

Glad to hear you were able to fix your issue! Have a great day

Paul C