3D Graph on Tab Crashes EXE on Windows XP SP3

[Ben]

How does the memory differ between the two machines?

3D graphs are spectacular when it comes to consuming memory.

Ben

[tmf171]

Memory is the same. The graph also worked in LabVIEW 8.5.1 on this machine and since the upgrade has failed to work. Since we don't have LabVIEW 2011 development available on a windows XP computer it has become hard for us to troubleshoot. Has NI changed something with the graphs between 8.5.1 and 2011 that would cause a memory issue? I have seen other posts on the forums about similar issues with 3D graphs.

[AUT Solutions]

When in Task manager viewing the memory on both machines, the memory stays the same when in and out of the VI with the 3D graphs in Windows 7.  But on the XP machine, once we enter the VI with the 3D graph, the memory shoots up from 250,000K to 1,200,000K and lock up or crashes the program.  

[Ben]

Between 8.5 and 2011 teh old CW 3D graph got pushed down and made hard to find.

Re that memory jump...

Try mass compiling.

Done guessing,

Ben

[mingfanhua]

I meet the same problems.

the different is that on my computer (XP SP3,with LabVIEW 2009 f3  professional installed),the exe can run.

but in other computer,installed the Builder,the exe with 3D Graph crashes when the exe opened.

How to fix this?

[A_Donfigulation_Error_Has]

Hi Mingfanhua,

This is from one of our PSE's, to reiterate it is a known and reported issue that we are working on:

"This is a relatively common issue with 3D graphs, and the issue involves your graphics card. There are a few things you can try to see if it alleviates your crashes. First, try updating your video drivers. You should be able to find any updates available at your card manufacturer's website. If a driver update doesn't fix the issue, you might try to disable your hardware graphics acceleration and see if that alleviates the crashes. It may also be worthwhile to confirm that your graphics card is fully compatible with OpenGL. That is the library we use for rendering our 3D graphs and plots, and an incompatibility there may be causing the crashes. This issue tends to be more common when using the integrated graphics card built into the motherboard of some computers. If the crashes persist, purchasing a low-end graphics card may resolve this issue. 

These crashes correspond to CAR # 238713, which you can read more about here; 

http://zone.ni.com/devzone/cda/tut/p/id/13164#238713_by_Category "

Jason L. 

[mingfanhua]

thanks.

we change a computer with a graphics card,the exe works correctly.

[tmf171]

We eventually deleted the graphs. Replaced them with new ones from LabVIEW 2011, then mass compiled, recompiled and changed the graphs VIs properties so that it would use the least amount of memory possible. We continued to build the executable and one day it started working better on a windows XP computer. Still not sure what exactly we did that caused the situation to go away, but we aren't seeing the huge memory leaks anymore.