Basler camera connection problems

[kelOb]

Hi there,

I'm just wondering if anyone might be able to help. I've been talking to tech support in UK as well about this problem but they are struggling a bit with a solution, so I said I'd try here in case anyone has had a similar experience. Basically I recently bought a Basler IP BIP2 camera and I am trying to connect it to the Link 2 of my 9024 cRIO. 

I have set the (static) IP address of my camera to 169.254.82.108 and the cRIO link 2 as 169.254.82.103 (this is on a different subnet to the Link 1 IP). When I turn on the system first or reset the IP addresses, I can see the camera in MAX for a few seconds before it disappears. Then if I restart the cRIO a VISA error comes up (see attached). Last week I could not even update the IMAQ software on my cRIO because of conflicts so I did a total uninstall and reinstall of NI softwrae on my system, installing all the updated software from the Spring 2014 release. I was then able to install all the new software on my cRIO ok. NI has suggested I do repairs to software, disable firewall, Uninstall and reinstall the VISA software but nothing has worked or changed it at all unfortunately. I have also tried different settings with my Basler camera, using Static IP addresses and manually setting host and server names and following any of the instructions I could find online for setting the camera up with cRIO.

I have tried everything again and again and I am just wondering if anyone has been in the same place before and tried something else?

Any help would be greatly appreciated.

Kindest Regards,

Kelly