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Connecting to an Euromex camera using MAX

We have recently bought an Euromex camera ( sCMEX-6 )
I've installed the software and drivers that came with the camera.
I'm able to see two new cameras in MAX, EuromexCam "cam10" and Euromex(RGB) "cam11".
If I click on either of them it closes my MAX session with a crash report (attached).
I also tried writing a simple VI to test the camera but if I run the VI with the selected camera my LabVIEW also closed with a similar crash report. 
I've tried uninstalling all drivers for the camera and reinstalling them with no success. The camera came with DirectShow and Twain_Plug-in drivers.
If I open the software (Image Focus Alpha) that came with the camera I can detect and open the camera. (attached)
Please advise on what my next steps should be.

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If you "installed the software and drivers that came with the camera", you probably will not be able to use it with LabVIEW.  Have you installed LabVIEW's Vision Acquisition Software package?  Do you have a Vision Utilities palette on the Block Diagram?  IMAQdx is LabVIEW's implementation of the GenICam Vision Acquisition protocol, which I suspect your camera is using, and might be preventing LabVIEW from accessing the Camera hardware.

 

I've encountered this with other USB 3.0 cameras.  I don't remember (now) how I turned one set of software On and the other Off, but was able to get IMAQdx to work in a similar situation.

 

Bob Schor

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