Error 62 with SMTP E-Mail

[bfeddeck]

I get this error trying to use the "SMTP Email Send Message (Small)"vi. If I use one of the examples in the report generation toolkit I don't get any errors and an email is sent. I tried the "telnet [mail server] 25" test from the command prompt and it returns an error. If I "ping" the server name from the command prompt I don't get an error.

Please help.

[altenbach]

Please be more specific about the error you get when telnetting to port 25.

If you telnet to port 25 of the SMTP server and it you get a connection error,  the SMTP service is not reachable. (do you get a timeout error or a connection refused?),. Since you can ping the server, we have to conclude that the server is up, but the SMTP service is not running in the case of a connection error.

It could also be that you get an error message from the SMTP service (e.g. authentication required).

Are you using the same server with the report generation toolkit and at roughly the same time (maybe the SMTP service WAS up yesterday, but not today)? Are you connecting from the same computer? Maybe there is a firewall issue.

[bfeddeck]

The error I am getting is "could not open connect to the host".

As far as using the report generation toolkit, I tried it moments after I tried the SMTP vi.

We do have a firewall, but I don't know how to work around it.

Hope this helps.

[Philip_Courtois]

Hi bfeddeck,

Exactly what SMTP VI are you using to send the email? Are you sure that you are using a valid "mail server"?

To get a better idea of what causing the issue you might be able to get some more information by following the troubleshooting procedure from the following KnowledgeBase:

SMTP Communication Troubleshooting

Let us know if that helps, thanks.

[bfeddeck]

I have attached a screen shot of the results I get after troubleshooting. I noticed the command VI has "QUIT" for the command input. Is this correct?

[xseadog]

save image as png file not bmp

its a pain download 2MB bmp files !!!

chow
xseadog

[bfeddeck]

PNG file attached.

[xseadog]

Hi
again
attached vi was provided by Ed Dickens ( found by searching forum !!!)

It works (of course) -tested using outlook

chow
xseadog

[bfeddeck]

I tried the VI and it works great!

Thanks for the help.