How can I get a new FRC rookie Labview USB Flash drive? Ours is defective.

[camobot1]

Hello, we are a rookie FRC team. We have already sentin our missing parts list prior to attempting to install labview on the new classmate PC they gave us. The Labview USB/Flashdrive they gave us is defective. No matter what computer we plug it into, we get asked if we want to format the USB. If we select "NO" we can not open it. And if we select "Yes" re-formatting it will just erase the USB.

How or who can we contact to get a new USB?? We do not have any existing Labview program to work with until this situation is resolved.....!!!

Thank you.

[Ray.R]

I would recommend that you contact your local sales representative.

At the top of the page, you will notice two grey boxes:  MyNI & Contact NI

Click on "Contact NI" and it should provide you with contact info.  Explain your situation and they may be able to get you an installer by FTP or some other rapid means.

[camobot1]

Thanks, I've sent a few of their departments emails...

[nathand]

You will get much better support for FRC issues if you post in the FRC community at https://decibel.ni.com/content/community/first/frc?view=discussions.  That forum is monitored by NI employees specifically working on the FRC program, whereas this one is for all LabVIEW users.