Hi,
if I correctly understand, grab and snap works in MAX but fails in LabVIEW, until you once launched MAX and snapped or grabbed once.
First thing you could try, is to open a standard LV example, e.g. HL Snap VI a modify it a bit. Create the image buffer before the init vi.
If this doesn't help, secondly try to install the latest ni-imaq driver:
http://digital.ni.com/softlib.nsf/websearch/8E957F73E5B7C47086256F4D0058C162?opendocument&node=132060_US
Regards,
Philippe Goetz
Applications Engineer, NI