[Installation] Labview 6.1 or 7.1 setup hangs on NT4sp6

[kretsch]

Hi,

We are having a little problem with the installation of both Labview 6.1 and Labview 7.1 Developer on a NT4 Service Pack 6 machine.

During the setup process, the progress stops and the msiexec.exe hangs, taking 100% of the CPU. This problem happened first with LV 6.1. Then I tried installing LV 7.1 and the setup hang while installing the runtime environment. With LV 6.1, the setup hangs during the initialization process.

Labview 5 and 6.0 run-time where previously installed on the system. Uninstalling them did not help. I noted that during the setup process, multiple instances of msiexec.exe are running. After the setup hangs, only one of them caps the CPU at 100%. The other can be killed, closing the user interface, but the one taking the full CPU load cannot be killed (access denied, even as local administrator). Cancelling the installation from the setup user interface has no effect.

Microsoft Installer (MSI) verbose logging did not show any specific errors although I am not too familiar with logs from MSI. Updating MSI from version 1 to version 2 did not help in any way either.

Does this problem sound familiar to anyone? Any suggestions?
Thanks!

Erik

[ChrisJ]

Hello Erik,

Just of couple of things. Are you installing a full copy of LabVIEW or just the Run Time Engine? If it is just the Run Time Engine, try downloading it again. There may have been an error during the download that messed up the installer. If it is the full copy of LabVIEW, try installing it on another machine. If it installs on another machine then the problem is with the computer, most likely with the installer. If it will not install on any machine then you probably just have a bad copy of the CD.

Since you appear to be having the same problem with two different copies of LabVIEW, my guess is that there is something specific to that computer that is causing the problem.

Best Regards,

Chris J

[kretsch]

The version we are trying to install is the full version, not just LabView run-time.

It can be installed without any problem, using the same CD, on another system. This is why I am thinking it might be a problem with the system or the hardware we are installing on.
Nevertheless, this might be a known issue or there might be a possible work around.

Thank you,

Erik

[ChrisJ]

Hello Erik,

I’m not aware of any specific reasons the installer might hang. I can only think of a couple of things to consider:

1) Do other programs install correctly on this computer?

2) Does your computer meet the minimum system requirements?

www.ni.com/labview/requirements 

If other programs are installing correctly with the MSI installer and your computer meets the minimum system requirements, I would recommend contacting NI technical support (www.ni.com/support). Best of luck!

Regards,

Chris J

[kretsch]

The system has only the strict minimum installed on it. There is almost no history of software installation after Windows NT 4 and the service pack 6 were installed. From what I can think of quickly, LabView Run-time 5 was installed (later upgraded to LV Run-time 6), the drivers for the hardware on the system, the SDK for those drivers and the labview application and associated VIs.

This is why I am surprised that the installer isn't working. On a system with a long history of software install and removal and of general workstation usage, I could have understand. But in this case, it is a data acquistion system that is and was used only for that task, with no other programs ever installed.

I fear we will have reinstall the system, which I would prefer to avoid if possible.


I will contact the technical support.

Thank you for you help.

Message Edited by kretsch on 08-03-2005 04:58 PM