Installation troubleshooting?

[DTA]

When installing Labview 7.1 to a fresh XP installation the install progresses to the end of Part 1 of 13 and then prompts to "Please insert the disk: Labview Full Development System".  However this disk (LV_71_FDS) is already in the drive?  I'm sure this is simple but has anyone else seen this? Any ideas?
Thanks

[altenbach]

Could it be that your CD is scratched or otherwise damaged?

[DTA]

There a couple of barely visible scratches but nothing heavy as the disk is only a few weeks old...

[Robert M]

Hi DTA,

Try copying the entire to your hard drive and installing LabVIEW from there.  Sometimes this can help any issues with reading from the CD during installation.

[DTA]

I've had no luck with installing from the HD either...

[altenbach]

Did you disable your antivirus?

[DTA]

Antivirus is not installed yet.  The setup is a fresh install of XP

[Robert M]

DTA,

Have you tried the CD in a different computer?  If it doesn't work there either, then it may just be a bad CD.  If so, contact your sales representative to get a new copy.

[DTA]

I have since tested the CD successfully in another computer... I will try and install using another CD drive to see if it is the problem.  I've attached screen capture at the "problem" point.

Thank you all for your suggestions!

[jotaGon]

Hello DTA,

I have the same problem your... and also my computer has recently installed the operating system (winxp). Any ideas?